Terms & Conditions
Effective Date: October 7, 2026 Welcome to Brilliant Maids. These Terms & Conditions apply to your use of the Brilliant Maids website and to all cleaning services booked or provided by Brilliant Maids. By visiting our website, requesting a quote, scheduling a service, or using our services, you agree to these Terms & Conditions. Please read them carefully before booking a service.
1. About Brilliant Maids
Brilliant Maids provides professional residential and commercial cleaning services in Silver Spring, Maryland and the surrounding areas we serve.
Our cleaning services may include regular cleaning, recurring cleaning, deep cleaning, move-in and move-out cleaning, apartment and condo cleaning, kitchen and bathroom cleaning, commercial cleaning, post-construction cleaning, special-event cleaning, after-party cleaning, garage cleaning, window cleaning, appliance cleaning, disinfection and sanitization, and other cleaning services offered by Brilliant Maids.
The services available may vary depending on location, property type, property condition, and availability.
2. Booking a Service
Customers may book or request cleaning services through our website, by phone, or through other booking methods offered by Brilliant Maids.
When making a booking, you agree to provide accurate and complete information about the property and the service you need.
This may include:
- Property address
- Property type
- Number of bedrooms and bathrooms
- Cleaning service requested
- Preferred date and time
- Recurring service preferences
- Pets
- Special cleaning requests
- Access instructions
- Any conditions that may affect the cleaning
A booking request does not guarantee an appointment. An appointment is confirmed only after Brilliant Maids confirms the booking.
If the information provided during booking is inaccurate or incomplete, Brilliant Maids may need to adjust the service, price, appointment duration, or availability.
3. Service Pricing
Brilliant Maids may provide flat-rate pricing or an estimate based on the information provided when the service is booked.
The quoted price is based on the property details, condition, and services selected.
If the actual condition of the property differs substantially from the information provided, additional charges may apply.
Additional charges may also apply when the customer requests services outside the original booking.
Whenever reasonably possible, Brilliant Maids will communicate additional charges before performing additional work.
4. Cleaning Services
Brilliant Maids will make reasonable efforts to complete the services included in the customer’s booking.
The time required to complete a cleaning may vary depending on the size, condition, accessibility, and requirements of the property.
Heavy buildup, excessive clutter, grease, stains, pet-related messes, post-construction debris, or other unusually difficult conditions may require additional time or services.
Cleaning services are intended to clean existing surfaces and areas. They do not include repairing, restoring, or replacing damaged property unless a separate service has been specifically agreed upon.
Brilliant Maids cannot guarantee the complete removal of permanent stains, scratches, discoloration, odors, hard-water buildup, deterioration, or other conditions that existed before the cleaning.
5. Recurring Cleaning Services
Brilliant Maids may offer recurring cleaning services on a weekly, biweekly, or other available schedule.
Customers may request changes to their recurring service by contacting Brilliant Maids.
Recurring appointments are subject to availability.
Brilliant Maids may assign different cleaning professionals when necessary due to scheduling, availability, illness, vacation, emergencies, or other circumstances.
6. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please contact Brilliant Maids as soon as possible.
Cancellation or rescheduling fees may apply according to the terms provided when the appointment is booked.
Repeated cancellations, last-minute cancellations, or missed appointments may affect future booking availability.
Brilliant Maids may also need to cancel or reschedule an appointment because of severe weather, emergencies, unsafe conditions, staffing issues, or circumstances outside our reasonable control.
When possible, we will work with the customer to arrange another available appointment.
7. Access to the Property
Customers are responsible for providing safe and timely access to the property.
Access may be provided through a key, lockbox, access code, building entry system, or another method agreed upon with Brilliant Maids.
Customers must provide accurate access instructions before the scheduled appointment.
If our cleaning professional cannot access the property because access was not provided or the information provided was incorrect, the appointment may be treated as a missed appointment and applicable fees may apply.
Customers should not provide access instructions that require our cleaning professionals to enter an unsafe location.
8. Preparing for Your Cleaning
Customers should prepare the property before the cleaning appointment whenever possible.
We recommend that customers:
- Secure cash and valuable belongings
- Remove fragile or sentimental items
- Secure important documents
- Clear excessive clutter from areas that need to be cleaned
- Identify items or surfaces requiring special care
- Provide clear instructions for areas requiring special attention
Areas blocked by excessive clutter, personal belongings, furniture, or other objects may not be accessible for cleaning.
Our cleaning professionals are not required to move heavy furniture, appliances, safes, or other objects that could create a risk of injury or property damage.
9. Customer Belongings and Valuables
Customers are responsible for securing valuable, fragile, sentimental, or personal belongings before the cleaning team arrives.
This includes, but is not limited to:
- Cash
- Jewelry
- Electronics
- Important documents
- Artwork
- Antiques
- Collectibles
- Family heirlooms
- Other items of significant value
Brilliant Maids will use reasonable care while working inside your property. However, we cannot be responsible for damage to items that are fragile, defective, unstable, improperly installed, already damaged, or not suitable for routine cleaning.
Customers should notify Brilliant Maids in advance if an item requires special handling.
10. Damage to Property
If you believe that an item or part of your property was damaged during a cleaning service, please contact Brilliant Maids as soon as reasonably possible.
We may request photographs, information about the item, proof of ownership or value, or other information necessary to investigate the matter.
Brilliant Maids is not responsible for:
- Pre-existing damage
- Normal wear and tear
- Defective or unstable items
- Improperly installed materials
- Damage caused by customer-provided products or equipment
- Damage caused by conditions that were not disclosed before the service
- Damage to surfaces requiring specialized treatment when the required information was not provided
Nothing in these Terms & Conditions limits liability that cannot legally be limited under applicable law.
11. Loss or Theft
Brilliant Maids takes customer property seriously. Our cleaning professionals are expected to respect the customer’s home, property, and belongings.
Customers should notify Brilliant Maids promptly if they believe an item has been lost or stolen during a service.
Brilliant Maids may investigate the reported incident and may request information reasonably necessary to determine what occurred.
Customers are encouraged to secure cash, jewelry, important documents, and other valuable belongings before the cleaning appointment.
Nothing in these Terms & Conditions is intended to excuse or limit liability for theft, intentional misconduct, or any liability that cannot legally be excluded or limited.
12. Cleaning Products, Supplies, and Equipment
Brilliant Maids may provide and use cleaning products, supplies, and equipment as necessary to perform the booked service.
Customers should inform Brilliant Maids before the appointment about:
- Sensitive surfaces
- Allergies or sensitivities
- Special finishes
- Pets
- Product preferences
- Materials requiring special cleaning methods
If a customer requests the use of a particular cleaning product, the customer must provide accurate information about the product and its intended use.
Brilliant Maids may decline to use a product or perform a cleaning task if we reasonably believe it could damage the property or create a safety risk.
13. Customer-Provided Products or Equipment
Customers may provide cleaning products or equipment when agreed upon with Brilliant Maids.
Customer-provided products and equipment must be safe and suitable for their intended use.
Brilliant Maids is not responsible for damage caused by defective, unsuitable, expired, or improperly labeled customer-provided products or equipment.
14. Pets
Brilliant Maids serves homes with pets.
Customers must inform us if pets are present at the property.
For the safety of pets, customers, and cleaning professionals, customers may be asked to secure pets during the appointment.
Brilliant Maids may pause or decline a service if an animal presents an immediate safety concern.
Customers remain responsible for their pets during the cleaning appointment.
15. Unsafe or Hazardous Conditions
The safety of customers and cleaning professionals is a priority.
Brilliant Maids may refuse, pause, or discontinue a cleaning service if conditions at the property create a reasonable health or safety concern.
This may include:
- Severe pest infestations
- Biohazardous materials
- Exposed electrical hazards
- Unsafe structural conditions
- Dangerous chemicals
- Needles or other hazardous objects
- Excessive animal waste
- Aggressive or uncontrolled animals
- Excessive accumulation of waste
- Other dangerous conditions
Customers should disclose known hazards before the appointment.
If a property cannot be safely serviced, Brilliant Maids may leave the property without completing the service.
16. Furniture and Heavy Items
Cleaning professionals are not required to move heavy furniture, appliances, safes, or other objects that may create a risk of injury or property damage.
If a customer wants an area beneath or behind an item cleaned, the customer should move the item before the appointment when it is safe and appropriate to do so.
Our cleaning professionals may decline to move an item if doing so could reasonably cause injury or damage.
17. Service Satisfaction
Brilliant Maids is committed to providing a quality cleaning experience.
If you have a concern about a completed cleaning service, please contact us promptly after the appointment.
Brilliant Maids may review the concern and, where appropriate, offer a reasonable remedy or return visit for an eligible cleaning issue.
A service concern must relate to the agreed scope of the cleaning.
Our satisfaction policy does not cover new dirt, spills, damage occurring after the appointment, inaccessible areas, or conditions outside the original scope of work.
18. Payment
Payment is due according to the payment terms provided when your service is booked.
Customers are responsible for providing accurate and valid payment information.
Where a payment method is provided, the customer authorizes Brilliant Maids or its authorized payment processor to charge the applicable amount for the services provided.
Approved additional services and applicable fees may also be charged in accordance with the booking terms.
If a payment is declined or an outstanding balance remains unpaid, Brilliant Maids may suspend or decline future services until the balance is resolved.
19. Promotions and Discounts
Brilliant Maids may offer promotions, discounts, referral offers, or special pricing from time to time.
Promotions may have separate terms, eligibility requirements, and expiration dates.
Unless otherwise stated, promotions cannot be combined with other offers.
Brilliant Maids reserves the right to modify or discontinue a promotion subject to applicable law.
20. Website Use
The Brilliant Maids website is provided for information, communication, booking, and service-related purposes.
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Attempt unauthorized access to our systems
- Interfere with website operation
- Introduce malicious software
- Copy or misuse website content
- Use automated methods to improperly collect information
- Use the website for fraudulent purposes
Brilliant Maids may update, modify, suspend, or discontinue portions of the website at any time.
21. Website Information
Brilliant Maids makes reasonable efforts to keep information on the website accurate and current.
However, service descriptions, pricing, availability, promotions, photographs, testimonials, and other information may change.
Information displayed on the website does not replace the specific terms confirmed for an individual booking.
22. Intellectual Property
The Brilliant Maids name, logo, branding, website design, text, photographs, graphics, videos, and other original content are owned by or licensed to Brilliant Maids unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
23. Third-Party Services
Brilliant Maids may use third-party providers for payment processing, scheduling, website hosting, communications, analytics, advertising, and other business functions.
These third-party providers may have their own terms and privacy policies.
Brilliant Maids is not responsible for the independent practices of third-party providers except where required by applicable law.
24. Privacy
When you use our website or services, Brilliant Maids may collect information necessary to provide and manage your service.
This may include your name, phone number, email address, property address, service preferences, appointment information, and payment-related information.
Brilliant Maids handles personal information according to its Privacy Policy and applicable law.
Please review our Privacy Policy for additional information about how we collect and use personal information.
25. Limitation of Liability
To the fullest extent permitted by applicable law, Brilliant Maids will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
26. Events Outside Our Control
Brilliant Maids will not be responsible for delays or inability to provide services caused by circumstances outside our reasonable control.
These circumstances may include severe weather, natural disasters, emergencies, government actions, widespread service interruptions, staffing emergencies, or other circumstances that make providing the service unsafe or impractical.
27. Dispute Resolution
If you have a concern about a service or transaction, please contact Brilliant Maids first so that we can review the situation and attempt to resolve it.
We encourage customers and Brilliant Maids to work together in good faith to resolve service-related concerns.
Nothing in these Terms & Conditions prevents a customer from exercising rights or remedies available under applicable law.
28. Governing Law
These Terms & Conditions are governed by the laws of the State of Maryland, except where applicable law requires otherwise.
Any legal proceeding relating to these Terms & Conditions or our services will be handled by a court with appropriate jurisdiction.
29. Changes to These Terms
Brilliant Maids may update these Terms & Conditions from time to time.
When changes are made, the updated version will be posted on this page with a revised effective date.
Your continued use of our website or services after updated Terms & Conditions become effective constitutes acceptance of the updated terms to the extent permitted by law.
30. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
31. Entire Agreement
These Terms & Conditions, together with applicable booking information, service-specific terms, policies, and agreements provided by Brilliant Maids, constitute the agreement governing your use of our website and services.
If a specific written agreement conflicts with these Terms & Conditions, the specific agreement will control for that service.
16. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Brilliants Maid
Silver Spring, Maryland 20901
Phone: +1 (301) 310-2975
Email: hello@brilliantmaids.com